wnlbd Privacy Policy

wnlbd ("wnlbd", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who visits or registers on our platform. This Privacy Policy ("Policy") describes how wnlbd collects, processes, stores, shares, and safeguards personal data in connection with the use of the wnlbd website and its associated services, including online casino games, sports betting, payment processing, and customer support.

This Policy applies to all current and former registered Users, prospective Users who browse the Platform without registering, and any individual who contacts wnlbd directly via email or other support channels. By registering an account or using the Platform, you confirm that you have read and understood this Policy and that you consent to the data practices described herein.

wnlbd is committed to handling personal data responsibly, transparently, and in accordance with generally accepted data protection principles. We do not sell your personal data to third parties, and we do not use it for purposes beyond those described in this Policy without your prior consent.

wnlbd collects personal data in the following categories. The specific data points collected depend on how you interact with the Platform:

wnlbd does not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document incidentally contains such information as part of a standard KYC submission.

wnlbd collects personal data through the following methods:

• Direct submission: Data you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated collection: Technical and behavioural data collected automatically when you browse or use the Platform, including through cookies, web beacons, session tracking scripts, and server log files. See Section 7 for full details on cookies.
• Third-party sources: Identity verification partners, fraud prevention databases, and payment service providers may share data about you with wnlbd as part of KYC and anti-money-laundering (AML) checks.
• Game providers: Licensed game providers such as Evolution Gaming, Ezugi, Pragmatic Play, Spribe, Netent, and Microgaming may return session-level gameplay data (game ID, bet amount, result, timestamp) to wnlbd for account crediting and dispute resolution purposes.

wnlbd processes your personal data for the following clearly defined purposes:

• Account creation and management: To register your account, verify your identity, manage your profile, and ensure only one account exists per individual.
• Payment processing: To process deposits from and withdrawals to your registered bKash, Nagad, Rocket, Upay, or bank account. All transactions are denominated in Bangladeshi Taka (BDT / ৳).
• KYC and compliance: To verify your age (21+), identity, and source of funds as required by responsible gaming and anti-money-laundering obligations.
• Platform delivery: To provide access to casino games, sports betting markets, bonuses, and all other Platform features.
• Customer support: To respond to your enquiries, complaints, and account-related requests submitted to [email protected].
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and money laundering.
• Responsible gaming: To monitor betting patterns, apply self-imposed limits, enforce self-exclusion orders, and identify signs of problem gambling behaviour.
• Marketing communications: To send promotional emails, SMS notifications, and bonus alerts where you have opted in to marketing. You may withdraw consent at any time through your account settings or by contacting [email protected].
• Platform improvement: To analyse aggregate usage patterns, improve game offerings, optimise website performance, and develop new features.
• Legal compliance: To comply with any applicable legal obligation, court order, or lawful request from a competent authority.

wnlbd does not use personal data for automated individual decision-making that produces legal or similarly significant effects without human oversight, except where permitted by applicable law and with appropriate safeguards in place.

wnlbd processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between wnlbd and you (i.e., the Terms & Conditions), including account creation, payment processing, game delivery, and customer support.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC, AML obligations, age verification, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of wnlbd's legitimate business interests — such as fraud detection, security monitoring, responsible gaming enforcement, and platform analytics — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — primarily marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

wnlbd does not sell your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other payment partners receive the minimum data necessary to process your deposit or withdrawal transaction (e.g., wallet number, transaction amount, reference ID).
• Identity verification partners: Third-party KYC and AML service providers receive copies of your identity documents and related data solely for the purpose of verifying your identity and checking against fraud or sanctions databases.
• Game providers: Licensed providers including Evolution Gaming, Ezugi, Pragmatic Play, Spribe, Netent, and Microgaming receive your account identifier and session data to deliver gameplay and return results. These providers do not receive your full identity or payment data.
• Technology and infrastructure partners: Hosting providers, cloud infrastructure partners, and security service providers that process data on wnlbd's behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and regulatory authorities: Where required by applicable law, court order, or a lawful request from a competent government or regulatory authority, wnlbd will disclose relevant personal data.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets of wnlbd, personal data held by wnlbd may be transferred to the acquiring entity. Users will be notified of any such transfer and their rights will be preserved.

All third parties with whom wnlbd shares personal data are contractually required to protect that data with appropriate technical and organisational security measures, and to use it only for the purposes for which it was shared.

wnlbd uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a secure browsing experience. The following categories of cookies are used:

wnlbd does not use third-party advertising or retargeting cookies. No data from wnlbd's cookie infrastructure is shared with advertising networks or social media platforms for behavioural profiling purposes.

wnlbd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting obligations. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years following permanent account closure, in compliance with AML record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, consistent with financial record-keeping obligations.
• KYC verification documents: Retained for a minimum of five years following the conclusion of the business relationship (i.e., account closure).
• Customer support correspondence: Retained for three years following the resolution of the relevant enquiry or complaint, or longer if the matter involves ongoing legal proceedings.
• Game and betting logs: Retained for two years for dispute resolution purposes, after which logs are anonymised and retained in aggregate form for analytical purposes only.
• Marketing consent records: Retained for the duration of your account and for one year following withdrawal of consent, for compliance documentation purposes.
• Technical and analytics data (anonymised): May be retained indefinitely in aggregate, anonymised form that cannot be used to identify any individual.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, wnlbd will securely delete or permanently anonymise the data.

wnlbd implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the wnlbd Platform is encrypted in transit using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using wnlbd.
• Encrypted data storage: Sensitive data fields — including payment details and identity document metadata — are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within wnlbd's internal systems is restricted on a strict need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Firewalls and intrusion detection: wnlbd's servers are protected by enterprise-grade firewalls and continuously monitored intrusion detection and prevention systems.
• Password security: User passwords are never stored in plain text. They are hashed using a modern cryptographic hashing function with a unique salt per record.
• Two-factor authentication (2FA): wnlbd supports optional 2FA for account logins. Users are encouraged to enable 2FA from their account security settings for an additional layer of protection.
• Regular security audits: wnlbd conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities.

While wnlbd applies rigorous security practices, no system can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to your rights, wnlbd will notify affected Users and relevant authorities in accordance with applicable legal requirements and without undue delay.

wnlbd respects your rights over your personal data. Subject to applicable law and certain limited exceptions (e.g., where data must be retained for legal or AML compliance purposes), you have the following rights:

• Right of Access: You may request a copy of the personal data wnlbd holds about you, along with information about how that data is processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated. For certain account data (e.g., username, date of birth), correction requests may require additional verification.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Note that this right is subject to wnlbd's legal retention obligations — data required for AML, KYC, or legal compliance cannot be deleted ahead of the mandatory retention period.
• Right to Restriction of Processing: You may request that wnlbd temporarily restrict processing of your data in certain circumstances, for example while the accuracy of data is being disputed.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that wnlbd provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data where that processing is based on legitimate interests, including profiling for marketing purposes. wnlbd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting [email protected].

wnlbd's Platform is strictly for adults aged 21 years and above. wnlbd does not knowingly collect, process, or store personal data of any individual under the age of 21. If wnlbd identifies or has reasonable grounds to believe that a minor has registered an account or submitted personal data to the Platform, the following actions will be taken immediately:

• The account will be suspended without prior notice.
• All personal data associated with the minor will be flagged for secure deletion following the conclusion of any legally required investigation.
• Any funds deposited under the account will be withheld pending investigation and will be returned to the source payment method where legally permissible.
• The matter may be reported to relevant authorities where required by applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on wnlbd, please contact us immediately at [email protected] so that we can take appropriate action without delay.

wnlbd encourages parents and guardians to make use of internet filtering tools and parental control software to prevent underage access to gambling and adult content websites.

wnlbd may send you promotional communications — including bonus offers, free spin notifications, seasonal promotions (e.g., Eid offers, Pohela Boishakh specials, BPL cricket promotions), and platform news — by email or SMS, subject to the following conditions:

• Marketing communications are sent only to Users who have opted in at the time of registration or subsequently updated their marketing preferences to allow such communications.
• Every marketing email sent by wnlbd includes a clearly visible unsubscribe link. Clicking that link will remove you from all marketing lists within 5 business days.
• You may also withdraw marketing consent at any time by updating your preferences in your account settings or by emailing [email protected] with the subject line "Unsubscribe".
• Opting out of marketing will not affect transactional communications that are necessary for account management, such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts.
• wnlbd does not share your contact details with third-party marketers. All marketing communications are sent directly by wnlbd or by a data processor acting strictly on wnlbd's behalf.

wnlbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. When material changes are made to this Policy, wnlbd will:

• Update the "Last Updated" date at the top of this document.
• Display a prominent notice on the Platform informing Users that the Privacy Policy has been updated.
• Where the changes are significant and affect how we process your data in a materially different way, send a notification to your registered email address with a summary of the key changes.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure by contacting [email protected].

wnlbd recommends that Users review this Privacy Policy periodically. The most current version will always be accessible at wnlbd.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or wnlbd's data practices, please contact us using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Use "Privacy Enquiry" for general questions or "Data Rights Request" for formal data subject rights requests
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 72 hours for general privacy enquiries; within 30 days for formal data rights requests

Please include your registered account username or email address in all correspondence so that our team can locate your account records promptly and process your request without unnecessary delay.